In the spirit of being helpful, if a user requests an answer on their talk page, please answer on the help desk page first and then copy the answer to their talk page.
Troubleshooting Questions For Help Desks. Help desk email not working. But what are your top 5 questions?
Simple Help Desk Software Features To Look For Donedone Manage Projects And Customers In One Task Bug Issue Tracker Software from www.donedone.com
If none of the solutions helped, submit a request via the feedback form. It's imperative for help desk interview questions to address the abilities required for each different role because the tiers vary so much. Troubleshooting is a form of problem solving that uses logical, systematic steps to solve the problem.
This quiz is administered by fmc to test your help desk skill level.
How do you answer technology troubleshooting questions during an interview? During the troubleshooting process the troubleshooter is unable to determine the problem its resolution. Once the problem is identified, offer a series of troubleshooting processes to resolve the issue. An end user calls you that their computer is very slow for the last three days.
